Please complete either the printable returns form or the online returns form below. Please remember to fill in all the details on the returns form.

Package your item/items including all original packaging,
accessories and manuals etc. If you have chosen to complete the printable returns form, please include this with your returned goods.

Send your item/s back to us at Batteries & Solar Ltd, 61 St Modwen Rd, Marsh Mills, Plymouth, Devon, PL6 8LH.

Once we recieve your item/s back we will begin to process a refund/exchange dependant on what you selected on the returns form.

Printable Returns Form

Returns Terms & Conditions

Our returns policy lasts 28 days. If 28 days have gone by
since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in
the same condition that you received it. It must also be in the original

You will be responsible for paying the shipping costs for
returning your item. Shipping costs are non-refundable.

To complete your return, we require a receipt or proof of

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are
granted: (if applicable)

To return your product, you should mail your product to:

Batteries & Solar Ltd, 61 St. Modwen Road, Plymouth,
Devon, PL6 8LH, United Kingdom.

Once your return is received and inspected, we will send you
an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and
a credit will automatically be applied to your credit card or original method
of payment, within 5 working days.

If you haven’t received a refund yet, first check your bank
account again. Then contact your card issuer, it may take some time before your
refund is officially processed. There is often some delay whilst your refund is

If you’ve done all of this and you still have not received
your refund, please contact us at

Only regular priced items may be refunded, unfortunately
sale items cannot be refunded.

Depending on where you live, the time it may take for your
exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider
using a trackable shipping service or purchasing delivery insurance. We don’t
guarantee that we will receive your returned item.

  • We want to ensure that you have all the information on potential product faults before starting a returns process. We are happy to offer free testing advice over the phone to ensure the fault is not due to installation.
  • All returned items will be tested in full by our team. Any returned products that are faulty and in warranty will be replaced free of charge and any return postage costs will be reimbursed.
  • Any returned items that have been tested and are in warranty but have found to not be faulty will incur a testing fee and the item will be returned at postage cost.

Please find the below costing breakdown of fault finding on
returned items:

Battery Test Only

If faulty: Free of Charge
If not faulty: Free of Charge

Battery Charge and Test

If faulty: Free of Charge
If not faulty: £7.50

Bench Test - Small Electrical Equipment

If faulty: Free of Charge
If not faulty: £15.00

Bench Test – Large Electrical Equipment

If faulty: Free of Charge
If not faulty: £30.00